SoftSlate Cloud Platform Features
Best-of-breed business software functionality to jumpstart success.
The SoftSlate Cloud Platform (SCP) core functions and features incorporate over 20 years' experience meeting complex client needs in the areas of ecommerce, content management, marketing, customer relationship management, and more. SCP features the best ideas for solving the most common business problems you're likely to have. Of course we realize that your requirements are also unique to your business - indeed they may well represent what sets you apart from your competition. So all our built-in features are designed to be easily extended or customized.
| Infrastructure Features | |||
|---|---|---|---|
| ✔ | Platform Security Features | Internal and external auditing, Web Application Firewall (WAF), automated system updates, end-to-end encryption, data backups, audit logs, and more - all are included with the service. | More |
| ✔ | Redundant Web Servers and Databases | The service runs on multiple web and database servers with no single points of failure, ensuring maximum uptime. Upgrades are installed regularly using blue/green deployments, meaning there is no routine downtime at all. | More |
| ✔ | AWS Hosting | SCP resides in the Amazon Web Services (AWS) hosting environment, and leverages their state-of-the art facilities and features. | More |
| ✔ | Technology Stack | SCP is built from the ground up with the latest and greatest software frameworks and best practices for coding and security. | More |
| ✔ | API Endpoints and Webhooks | With nearly 1,000 endpoints, the API covers searching for, editing, adding, and deleting any record under most of the entities in the system, just as you can with the administrator console. You can use it to create entirely new UI applications, synchronize with your existing systems, or customize the functions of SCP. | More |
| Content Management Features | |||
| ✔ | Content Pages and Content Blocks | It goes without saying that content is fundamental to any web presence. You need to be able to add pages to your website with whatever content is important for your business. SCP offers a number of flexible and powerful content features. | More |
| ✔ | Dynamic Forms | Administrators can create any number of customizable dynamic forms to collect information from customers and other public users of the site. Possibly the most typical use is for a general "Contact Us" form, but many other kinds of forms are possible, including applications, surveys, etc. | More |
| ✔ | Search Features | The system offers a robust search engine to help customers find products and other content quickly. Few features are more critical if your site has a product catalog that is at all extensive or complex. A good search function helps increase your site's overall usability, search engine optimization, and ecommerce conversion rates. | More |
| ✔ | Site Map Feature | Having a site map can be a huge help, both for search engine optimization (SEO) and to help your users quickly find what they need on your site. The system dynamically generates a site map with links to all your category pages, content pages, brand pages, and product pages, in addition to other links defined in your header and footer. | More |
| Product Catalog Management Features | |||
| ✔ | Categories and the Category Tree | If you are selling products, you want to make it easy for users to find them. In addition to the great Search Features SCP offers, you can organize your products into categories and allow your users to browse them. | More |
| ✔ | Product Pages | Products are of course the basis of SCP's ecommerce features, including accepting online orders, discounting, inventory tracking, and much more. SCP allows you to create your business's online catalog by adding products to your site, and each product gets its own page on the site. | More |
| ✔ | Product Images and Videos | SCP supports displaying any number of images and videos in an attractive 'lightbox' popup on each product page in the customer interface. In addition, you can upload other types of files, such as user manuals, for customers to download from the product page. | More |
| ✔ | Google Merchant Center Integration | Adding your products to Google's free shopping listings can dramatically increase your exposure to potential customers. Now, creating a product feed directly from SCP to Google could not be easier. | More |
| Ecommerce Features | |||
| ✔ | Cart Features | SCP provides a full set of robust ecommerce features allowing you to sell your products and services to your customers. At the center of the customer experience is the notion of the shopping cart. | More |
| ✔ | Discounts, Coupons, and Gift Certificates | SCP offers a full suite of discounting features to offer your customers, from sale pricing to coupons, to customer-specific discounts and gift certificates. | More |
| ✔ | Avalara Sales Tax Integration | SCP integrates with Avalara for computing and recording sales tax, as well as address validation. AvaTax provides accurate, real-time sales tax information based on an order's point of origin, destination address, and types of products. | More |
| ✔ | Payment Features | SCP's ecommerce system allows you to collect payments from customers as they place orders. As of this writing it integrates with both Authorize.net and PayPal.In addition, the administrator provides functions to allow you to capture previously authorized payments, void payments, synchronize payments with the payment processors, and refund payments. | More |
| ✔ | Fraud and Verifications | Fraud is a common problem with ecommerce. SoftSlate Cloud Platform provides some tools to help you identify whether or not each incoming order is fraudulent. | More |
| Shipping Features | |||
| ✔ | UPS Shipping Rates | The system can communicate with UPS in real time to provide customers and employees shipping rates and delivery times for each order | More |
| ✔ | UPS Shipping Labels | SCP integrates with UPS for creating shipping labels. Conveniently, you can create UPS shipments directly from within the adminstrator application for orders and transfers, eliminating the need to copy and paste addresses, tracking numbers, or other information. | More |
| ✔ | USPS Shipping Rates | The platform can communicate with USPS in real time to provide customers and employees shipping rates and delivery times for each order. | More |
| ✔ | Drop Shipping | The system comes with support for drop shipping, which is the ability for suppliers to send items directly to your customers. The drop shipping support can affect how shipping costs are calcuated for customers during checkout, and how shipments are generated as a customer places an order. In addition, the system can be set up to send suppliers notifications when orders are placed for their items, and the notifications can be customized per supplier. | More |
| ✔ | Shipping Packages | SCP offers a rich set of features to describe the packages that orders and order items are shipped in. These features will help you retrieve accurate shipping rates for orders, and enable rich integrations. | More |
| ✔ | FedEx and UPS Tracking | The system features integrations with both the UPS and the FedEx tracking services. Jobs can automatically update Order dates, Order statuses, Transfer dates, and Transfer statuses based on the information from FedEx and UPS. | More |
| Customer Relationship Management Features | |||
| ✔ | Customer Accounts | Users can register for their own customer accounts on the site, and when they do, additional features become available to them under the Your Account link in the global header. | More |
| ✔ | Follow Up Emails | Keep in contact with customers who have placed orders on your site by creating and triggering follow up emails. The system allows you to define any number of follow up emails, including specifying exactly which orders to email and the template to use for each one. Opt-out links may be added to the email automatically. | More |
| Inventory Management | |||
| ✔ | Inventory Tracking Features | SCP provides a suite of tools to keep track of how many of each product you have, where the products are, and when you're running low. For businesses that sell products that have multiple variants based on attributes and options, the system supports tracking at the variant level, or the product level. For businesses who have products at multiple warehouses, it supports inventory tracking at each location, as well as internal transfers from one location to another. The inventory levels may be maintained automatically or manually, product by product, product variant by product variant, and location by location. | More |
| Document Management | |||
| ✔ | Document Management Features | Does your business require your customers or other partners to sign agreements with you? If so, you can use SCP to collect and manage these agreements. | More |
| Security Features | |||
| ✔ | Login Security Features | SCP provides several features related to authentication for both Employees and Customers. The goal of these features is to make it as hard as possible for hackers to break into the system but as easy as possible for legitimate users to log in. | More |
| Administrative Features | |||
| ✔ | Administrator Grid Screens | Every domain object in the system has a grid screen that provides a number of tools for finding and working with the individual records in bulk, including filters, settings for choosing which columns to display, imports and exports, and the ability to save reports. | More |
| ✔ | Reports Feature | One of the most powerful features of SCP is the ability to create custom reports. Reports offer a way to slice and dice the system for the information you care about. Any domain object in the system can be the subject of a report, so the possibilities are endless. Each report is saved in the system for later use. What's more, you can schedule each report to be emailed on a regular basis to anyone you like. | More |
| ✔ | Notification Features | The system comes with a robust set of notification functions that send out emails to your customers and employees when certain events happen. Every notification is fully customizable, not only in terms of the content that is sent out but also who they are sent to. | More |
| ✔ | Google Analytics Integration | SCP can send specific events related to ecommerce, to Google Analytics, as well as all the page view events and other user behavior events Google Analytics supports by default. The ecommerce events include order totals so you can track how much money you are making from the traffic. | More |
| Developer Features | |||
| ✔ | API | With nearly 1,000 endpoints, the API covers searching for, editing, adding, and deleting any record under most of the entities in the system, just as you can with the administrator console. You can use it to create entirely new UI applications, synchronize with your existing systems, or customize the functions of SCP. | More |
| ✔ | Design Customizations | Upon request clients will receive access to SCP's sandbox/staging environment, where you have the ability to create a custom design for the customer interface. | More |
| ✔ | Custom Fields | Nearly every business has unique characteristics and unique pieces of data that need to be stored and tracked. Many of the entities in the system, such as products, orders, suppliers, etc., have "extra" fields that you can use for whatever purpose you need in your business or workflow. | More |
Need a feature that is not mentioned here? Contact Us to find out if we can help.